Ningbo carv automation technology co., ltdFree for you:Plate CutterComputer Cutter PriceClothing Template Cutter ManufacturerRelease of relevant information!
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Contact: Miss Tang

Mobile: +86-18058520050

phone: +86-574-88252150

Fax: +86-574-83080049

E-mail: solon@carvcn.com

Website: www.hkcarv.com

Address: No. 290,jishi east road, jishi port, haishu district ,Ningbo city, China

Your present position: Home > serviceservice

   

      Dear customers: thank you for using our Carv’s related products, your choice will be our greatest value, we will continue to develop more template use and sewing process intelligent products return to the market, Good customer service is our responsibility and goal, welcome to pay attention to. Any questions you may have about using  our machines, and your suggestions and comments, can be posted online through the website. Our after-sales service hotline is open for you 24 hours:400-660-1182  e-mail:solon@carvcn.com

Service philosophy

High quality, promptly feedback, best service! Win trust through service and win market through trust. 

Frist.service commitment: provide professional, perfect pre-sale , sale and after-sales service

second. Duration of warranty:

   When you buy our series of products, you can enjoy one year free after-sale service. (except consumables and human causes)
   third.Maintenance Note

     A、 Cutting machine(hi-speed cutting machine, template cutting machine, automatic template sewing machine, positioning machine)

1.Cutting machine should be used in a good environment , should not be placed in the place of intense light to avoid direct sunlight, to avoid the table surface sunburn affects the service life;

2.Regularly wipe the machine table with alcohol to prevent air suction port from clogging (do not pour alcohol directly on the table)

3.Regular maintenance, optimization, antivirus and instability of the computer system will also affect the normal operation of the cutting machine

4. Do not press or place something like scissors on the cutting machine so as to avoid touching the cutter head when starting the machine;

5. Do not press the beam and the tracks on either side of the table to avoid damage to the track

6.Avoid plugging and unplugging the cable only. it is strictly forbidden to plug and unplug the cutting machine online cable, otherwise it will damage the cutting machine or computer

7.Power specifications: 220V, 50 or 60HZ, 16A, 1500-4500W, one-way AC, need to install ground wire to prevent static electricity 

8.Do not put your head close to the running beam or head during the operation of the machine to avoid accidents.

BAuxiliary device products (electronic puller,  anti-bird nest for lockstitch sewing machine)

1.The input voltage is 60-240V. If it is higher than 260V, it will damage the equipment and human body

2.Use the standard positive grounding to ensure the normal operation and personal safety of the equipment

3.Non-professionals should not disassemble the equipment and electronic control to ensure the normal use of the equipment and personal safety

4.Please pay attention to routine maintenance to ensure the normal operation of the machine equipment

5.Do not use external force to strike or interfere with human intervention


    Four.In order to protect your service, please note the following:
            1、Please keep the delivery order and warranty card issued by the company in time for the repair

            2、The user's purchase date is the starting time

            3、 The products replaced during the warranty period will continue to enjoy the remaining warranty time;
            4、In addition to the warranty period, the fee will be charged according to the cost

  

      It is not covered by the warranty due to improper use or improper installation of disassembled parts and wiring, etc., resulting in damage or improper use.